Subscriptions

Thanks for being a subscriber!

If you've sold the car or wish to cancel this trackers subscription for some reason, we fully support that.

Cancel any Subscription.

1. login to gator.net.au and
2. Click on "Add Subscription" button on the left, then select the appropriate "Manage Subscription" link for the subscription you longer wish to renew.
3. Select the option "Do not Auto Renew"
4. Select "Save"

Undo a cancellation ?

Changing that back to Auto Renew will resume the subscription and resume charging you annually, as per the agreement. However: If you wait until AFTER a cancelled subscription has ended you will no longer be able to resume. To rectify this, you must contact us to remove the subscription entirely, then setup a new one.

Important note: If you sold your vehicle with the tracker in it, you should immediately cancel your subscription and delete the object from your account. It is very likely that you have a legal obligation to do this before they take possession.

If you've been a subscriber for a while (Thanks!), then it's likely you'll need to update your stored credit card at some point.

Our payments processor (Stripe) will send you a reminder email about a month before hand. Or, we will contact you directly if there is a problem with the stored card.

How to change the card used for ALL your subscriptions:

1. Login to gator.net.au (Must be done in the desktop)
2. Click on "Add Subscription" button on the left, then select ANY of your "Manage Subscription" links.
3. Click the "Change Payment Method" button, and enter the new card details.
4. From then on, Gator/Stripe will use that card for ALL of your subscriptions, so you only need to do it once.

The button looks like this on a manage subscription page: