We have two methods for account deletion.
App
If you are using the App, simply visit the "App Settings" menu item, and scroll down to view "Account Deletion" which contains a link to "Delete Account", then press the green "Submit" button to confirm this.
Website
The second method is on https://gator.net.au after you login, use the Account Settings tab and press the red link "Request Account Deletion" at the bottom of the window.
Then press OK on the prompt to "Really delete your entire account?".
How it works
What happens after that involves a confirmation email to you with a unique link, pressing confirm in that email will confirm the request and a helpdesk ticket will be generated for us to action during business hours. We're usually onto it pretty quick. This prevents someone who has gained access to your account (like if you left it logged in or shared your phone) from deleting the whole thing.
If you have a subscription (or several!) we will cancel those and the proceed to delete everything we have, all records of your name, email address and objects (tracking/reports/everything) will be gone from all of our systems.
Anonymous data from our analytics will not be purged, as we have no way of knowing it was you that generated it.
Logs from our system are retained for a few weeks, and therefore might contain user-id's and notification email addresses, however they are eventually purged as we do not want to keep it forever.
Payment information is only linked to a unique ID, and we will remove the name/address/email from that, but we will retain the payment history for our records, however they will be anonymized.
Note: We are not quite GDPR compliant yet, but we're getting there.
