If you've been a subscriber for a while (Thanks!), then it's likely you'll need to update your stored credit card at some point.

Our payments processor (Stripe) will send you a reminder email about a month before hand. Or, we will contact you directly if there is a problem with the stored card.

How to change the card used for ALL your subscriptions:

1. Login to gator.net.au (Must be done in the desktop)
2. Click on "Add Subscription" button on the left, then select ANY of your "Manage Subscription" links.
3. Click the "Change Payment Method" button, and enter the new card details.
4. From then on, Gator/Stripe will use that card for ALL of your subscriptions, so you only need to do it once.

The button looks like this on a manage subscription page:

We use the ignition wire to tell the tracker/server when the car is on. This let's us more accurately report on the vehicle state, and provide better reports. This lets us provide more advanced alarms, like Tow-Away etc, when the car moves without being turned on.

It only receives information on this wire.

It is not intended to cut the ignition with this wire. Do not wire it that way.

Triggers can only be disabled in the web-interface, so to re-enable them, you have to login there too!

Login to gator.net.au, Open your account Settings -> Event Triggers -> Edit the Event Trigger -> Select "Active" Checkbox and Save.

Now when the app refreshes, the slash through it will disappear.

Null is computer term for nothing, void, empty, or Zero. In this case, it refers to the Latitude/Longitude coordinates 0.0,0.0. Which happens to be in the ocean near Ghana.

We've put a marker here, so you can find out about the point, as it happens every now and then, when your tracking device is unable to see enough Satellites to get a location fix, it records 0,0 for it's location.

Please allow several minutes (outdoors) for accurate Satellite location of your tracker to automatically rectify this.

More info: Null Island wiki page

This has happened a few times, the service is generally not disconnected immediately, but will be cut off eventually.

If you find your SIM not working but you have subscribed, it might have been disconnected before you subscribed!.. In which case, it pays to make a support ticket, so our staff can reactivate the SIM.

We are charged for reactivating these SIM's, so will pass this cost onto you.

There is a known bug with certain installations, where the accessories wire is not connected to the car, the tracker therefore cannot detect that the ignition is on. We use that to more precisely determine when the vehicle has stopped.

You can tell this has happened by checking the history, and reading the parameters in the bottom right messages box, if acc=0 is always set, then we are unable to use that parameter to determine your ignition state.

If you do not wish to use this wire, you must change the Accuracy setting from GPS+ACC to just GPS. It will use the location data and velocity to determine when stops happen, allowing you to use reports/history mostly correctly going forward.

It is highly recommended that you connect the ignition wire!

We do not cover the actual operation of the cut function at this stage in a video. The manual does cover the wiring set up quite well and the new batch of GTKPRO2 does most of this wiring for you now because the relay is prewired into the harness. Always best for qualified/authorised technicians to connect the relay up.
If it is wired up, to activate this function:
On the app - push the button
On the web - send a Command

None of our models are suitable for this situation.