I set up my tracker as per manual and added to my account but not able to track ( GTRACK3G / GTRACK4G )

The manual refers to an old tracking server. Click Here to see up-to-date instructions.

How do I use the Gator Tracking App?

Check out this video for an explanation on how to use the APP: View Here

Where is the IMEI Number?

The IMEI number can be found printed on the actual tracking unit. It is a unique identifier for the hardware.

Unable to track my tracker.

Make sure you sim card is active and check if the Installation is wired correctly.

How do I get tracker to send me text message / email notifications?

Configure an Event Trigger, which will generate Events, and you can choose to be Notified about those events via SMS or Email. (If you have the App, you can get infinite free in-app notifications). We highly recommend using the App rather than SMS for notifications.

My vehicle tracking was working before but now its not.

Most likely your SIM has been disabled. You would have received a warning email about the service being disconnected, if you chose not to subscribe at the time, the SIM would have disabled. Note: If you are using a GTKPRO2 unit, you cannot use another SIM, so you must subscribe to continue using it.

Can I put the SIM CARD I received with my Gator Tracker in any other device like another Tracker or Smartphone?

If your Gator Tracking Device came supplied with a SIM CARD, DO NOT insert this SIM CARD into any other device other than your Gator Tracking Device. The SIM CARD is registered to the specific Gator Tracking Device it has come supplied with. If the SIM CARD is inserted into another device (including other Gator Tracking Devices), it will be permanently disabled. If you are experiencing issues with your SIM CARD, please email [email protected] for assistance.

App - Events

Event List

The event-list in the app shows you the most recent events that have occurred across your account. Pick how many you want to see, this fetches them from the server. Tap Refresh to get the latest updates sooner (auto-refreshes, but not that quickly).

To view details about an event, tap it.

This will show you the full details of the event at that time, as though you were watching it live and took a screenshot, only, you can't zoom the map on a screenshot! We've also handily provided a button to go from the Event detail page to the Live object itself.