What to do when installing tracker into my caravan / excavator / boat / trailer / etc

Each situation is different and in some cases our device is not suitable. Example alloy vs fibreglass caravan. Fibreglass is OK, alloy is not OK.

Where is the best location to install tracker?

Page 13 of the GTKPRO2 Manual describes orientation of the tracker. We do not however specify an exact location for 2 reasons. 1) each car/vehicle is different 2) you don’t want to fix this location because you are then telling thieves where to find it.

How to find the total km - location etc of my vehicle?

Usually in reports or History. (The web version, you have to hover the mouse over the trip)

Map is showing that the tracker is in a location where the vehicle is at a different location.

Depending on where you are, and the availability of GPS reception etc, this is common for consumer grade GPS devices. Usually driving around for a bit will stabilise it.

How do I find my tracker?

Using our app or website, it will show you where it is on the map. Go to that location and it will be hidden inside the vehicle you installed it in.

How to check my tracking history?

Click the "History" tab.
In-App = Use the "History" menu item.
Pick the object you want to view the history for, then the period (day/week/etc), then show. History data is grouped into "Drives" (otherwise it's a huge collection of data points).

How to set up geofence & geofence notifications?

On the app, using the wizard will walk you through the process. The web portal is slightly different, in that you define the area/zone first, then create a zone-in/zone-out trigger that uses that zone. Click Here to view the instructional video for the web portal

How do I set up alerts?

Alerts are sent in response to a Trigger (rule). So, adding one of those will send you an alert. More details can be found here

There are no lights on my tracker?

Your device is not plugged into power. Or is switched off (depending on the model). Check your user manual.