If you've been a subscriber for a while (Thanks!), then it's likely you'll need to update your stored credit card at some point.

Our payments processor (Stripe) will send you a reminder email about a month before hand. Or, we will contact you directly if there is a problem with the stored card.

How to change the card used for ALL your subscriptions:

1. Login to gator.net.au (Must be done in the desktop)
2. Click on "Add Subscription" button on the left, then select the "Change Payment Method" button, and enter the new card details.
3. From then on, Gator/Stripe will use that card for ALL of your subscriptions, so you only need to do it once.

We use the ignition wire to tell the tracker/server when the car is on. This let's us more accurately report on the vehicle state, and provide better reports. This lets us provide more advanced alarms, like Tow-Away etc, when the car moves without being turned on.

It only receives information on this wire.

It is not intended to cut the ignition with this wire. Do not wire it that way.

Triggers can only be disabled in the web-interface, so to re-enable them, you have to login there too!

Login to gator.net.au, Open your account Settings -> Event Triggers -> Edit the Event Trigger -> Select "Active" Checkbox and Save.

Now when the app refreshes, the slash through it will disappear.

If you are late subscribing after the included 30 days, the SIM may get disabled.

However, simply logging onto the gator tracking portal and pressing on the "Add Subscription" option and paying the subscription will automatically activate the SIM card and your service will re-activate within a short amount of time (approx 30 minutes)

There is a known bug with certain installations, where the accessories wire is not connected to the car, the tracker therefore cannot detect that the ignition is on. We use that to more precisely determine when the vehicle has stopped.

You can tell this has happened by checking the history, and reading the parameters in the bottom right messages box, if acc=0 is always set, then we are unable to use that parameter to determine your ignition state.

If you do not wish to use this wire, you must change the Accuracy setting from GPS+ACC to just GPS. It will use the location data and velocity to determine when stops happen, allowing you to use reports/history mostly correctly going forward.

It is highly recommended that you connect the ignition wire!

None of our models are suitable for this situation.

Each situation is different and in some cases our device is not suitable. Example alloy vs fibreglass caravan. Fibreglass is OK, alloy is not OK.

The tracker will need a permanent power supply and also a secondary supply when connected to a vehicle.

There are many ways of achieving this, if any help is required please submit a ticket and we can assist you.

Page 13 of the GTKPRO2 Manual describes orientation of the tracker. We do not however specify an exact location for 2 reasons. 1) each car/vehicle is different 2) you don’t want to fix this location because you are then telling thieves where to find it.

Usually in reports or History. (The web version, you have to hover the mouse over the trip)