Help/FAQ

The following topics are interesting or useful to know, please let us know if you would like them expanded on.

Other Topics

Tracking Portal

Click the "History" tab.
In-App = Use the "History" menu item.
Pick the object you want to view the history for, then the period (day/week/etc), then show. History data is grouped into "Drives" (otherwise it's a huge collection of data points).

Usually in reports or History. (The web version, you have to hover the mouse over the trip)

On the app, using the wizard will walk you through the process. The web portal is slightly different, in that you define the area/zone first, then create a zone-in/zone-out trigger that uses that zone. Click Here to view the instructional video for the web portal

Depending on where you are, and the availability of GPS reception etc, this is common for consumer grade GPS devices. Usually driving around for a bit will stabilise it.

Null is computer term for nothing, void, empty, or Zero. In this case, it refers to the Latitude/Longitude coordinates 0.0,0.0. Which happens to be in the ocean near Ghana.

We've put a marker here, so you can find out about the point, as it happens every now and then, when your tracking device is unable to see enough Satellites to get a location fix, it records 0,0 for it's location.

Please allow several minutes (outdoors) for accurate Satellite location of your tracker to automatically rectify this.

More info: Null Island wiki page

Installation

We do not cover the actual operation of the cut function at this stage in a video. The manual does cover the wiring set up quite well and the new batch of GTKPRO2 does most of this wiring for you now because the relay is prewired into the harness. Always best for qualified/authorised technicians to connect the relay up.
If it is wired up, to activate this function:
On the app - push the button
On the web - send a Command

None of our models are suitable for this situation.

We use the ignition wire to tell the tracker/server when the car is on. This let's us more accurately report on the vehicle state, and provide better reports. This lets us provide more advanced alarms, like Tow-Away etc, when the car moves without being turned on.

It only receives information on this wire.

It is not intended to cut the ignition with this wire. Do not wire it that way.

Each situation is different and in some cases our device is not suitable. Example alloy vs fibreglass caravan. Fibreglass is OK, alloy is not OK.

Page 13 of the GTKPRO2 Manual describes orientation of the tracker. We do not however specify an exact location for 2 reasons. 1) each car/vehicle is different 2) you don’t want to fix this location because you are then telling thieves where to find it.